After reviewing this policy, if you have additional questions, want more information about our
privacy practices, or would like to make a complaint, please contact us by e-mail at
customercare@liorabag.com or by mail using the details provided below:
LIORA
The Galleria, Yogichowk, Surat, Gujarat, India
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.
Liora is dedicated to protecting your privacy in compliance with the Digital Personal Data Protection Act, 2023. We collect personal information like names, phone numbers, and email addresses through our website and third-party technology to enhance user experience and provide personalised marketing.
Device information
Purpose of collection: to load the Site accurately and perform analytics on Site usage.
Source of collection: automatically via cookies, log files, web beacons, tags, or pixels.
Disclosure for business purpose: shared with Shopify, Google Analytics, and other third-party marketing tools.
Personal Information collected: browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
Purpose of collection: to provide products/services, process payment, arrange shipping, provide invoices/order confirmations, communicate, screen for fraud, and send marketing aligned with your preferences.
Source of collection: collected from you.
Disclosure for business purpose: shared with Shopify, shipping & fulfillment companies, third-party CRM, and marketing tools.
Personal Information collected: name, billing/shipping address, payment details, email address, and phone number.
Customer support information
Purpose of collection: to provide seamless customer support and order tracking.Source of collection: collected from you.
Disclosure for business purpose: shared with third-party CRM software.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.
For example:
- We use Shopify to power our online store. You can read more here:
https://www.shopify.com/legal/privacy
- We may share your Personal Information to comply with applicable laws, regulations, subpoenas, or protect our rights.
Behavioural Advertising We use your Personal Information to provide targeted ads and marketing communications.
For example:
- Google Analytics: to understand customer behaviour
(https://www.google.com/intl/en/policies/privacy/).
- We share usage/purchase/ad interaction data with advertising partners (e.g., Facebook, Google Ads).
Opt-out options:
- Facebook Ads Settings: https://www.facebook.com/settings/?tab=ads
- Google Ads Settings: https://www.google.com/settings/ads/anonymous
- Digital Advertising Alliance Opt-out: https://optout.aboutads.info/ Using Personal Information
We use your Personal Information to:
- Offer products for sale
- Process payments
- Ship and fulfill orders
- Provide invoices and confirmations
- Keep you informed of products, services, and offers Retention
We retain your Personal Information for our records unless and until you request erasure.
Automatic Decision-Making We do not engage in fully automated decision-making that significantly affects you. Shopify uses limited automated fraud-prevention measures.Cookies We use cookies for functionality, analytics, and advertising. Cookies help improve your browsing experience.
Refer to Shopify’s cookie list here: https://www.shopify.com/legal/cookies
You can control cookie preferences via your browser. Blocking cookies may affect Site functionality.
Do Not Track We do not alter data collection practices in response to “Do Not Track” signals. Changes We may update this Privacy Policy from time to time to reflect changes in practices, legal, or operational reasons.
Complaints
If you have a complaint, please contact us at customercare@liorabag.com. If unsatisfied with our response, you may lodge a complaint with your local data protection authority.
Last updated: September 2025
