At LIORA, every handbag is crafted with care and attention to detail. We want you to enjoy your purchase with confidence. If something isn’t right, our 7-day return and exchange policy is here to help.
Returns
- You have 7 days from the date of delivery to request a return.
- To be eligible, your handbag must be:
- Unused and in its original condition
- With all tags, dust bag, and original packaging intact
- Accompanied by your receipt or proof of purchase
- Returns are not accepted on international orders at this time.
- To start a return, please contact us at customercare@liorabag.com or submit a request through our Return Page.
- Items sent back without a prior return request will not be accepted.
Reverse Pickup
- Once approved, we’ll arrange a reverse pickup from your address.
- Please ensure the handbag is securely packed in its original packaging for pickup.
Damages & Wrong Items
- Please inspect your order at the time of delivery.
- If your handbag arrives damaged, defective, or if you receive the wrong item, contact us immediately so we can resolve the issue.
- For damaged items, wrong product deliveries, or empty box claims, proof in the form of an unboxing video is mandatory.
• The video should clearly show the sealed package being opened, the condition of the product inside, and any issue you are reporting.
- Without an unboxing video, we will not be able to process a refund or replacement for these cases.
Exchanges
- You can exchange your handbag for another design, color, or size within 7 days of delivery.
- If the new item is priced higher, you’ll pay the difference.
- If it’s priced lower, we’ll refund you the balance.
- Exchanges are not available for international orders.
Non-Returnable Items
Some items cannot be returned:
- Personalised or custom-made handbags
- Gift cards
- Final sale or discounted items (clearly marked during purchase)
Refunds
- Once your return is received and inspected, we’ll notify you of the outcome.
- If approved, refunds are processed within 5–7 business days.
- Refunds will be credited back to your original payment method.
- Please note that your bank or card provider may take additional time to reflect the refund.
Need Assistance?
We’re always here to help. For any questions on returns, exchanges, or refunds, contact us at:
customercare@liorabag.com
